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Terms and conditions for individual consumers

TERMS OF SERVICE

§1

Definitions

For the purposes of these Terms of Service, the following terms shall have the meanings assigned to them below:

  1. Terms of Service - these terms of service,
  2. Service – the internet service available at the website address www,
  3. Organizer – the entity administering the Service, i.e. Ernst & Young Limited Liability Company Academy of Business sp. k. with its registered office in Warsaw at Al. Armii Ludowej 26, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for the capital city of Warsaw, XII Commercial Division of the National Court Register, under KRS number 0000530201,
  4. User – a natural person who has successfully registered with the Service, using the services provided by the Organizer electronically within the Service for purposes not directly related to their economic or professional activity.
  5. Registration - the procedure of creating an Account in the Service, consisting of filling in the registration form, including the User's data referred to in §4 sec. 5 of the Terms of Service.
  6. Account - available to the registered User after logging in, a place in the Service from which the User is authorized to use the services offered by the Organizer within the Service.
  7. Login - confirmation of identity and authorization of the User by entering their Login and Password in order to access the Account.
  8. Login – the User's email address provided by them during the Registration process.
  9. Password - a string of characters assigned to a given Login, ensuring access to their Account for the User (using the given Login).
  10. Trainings and other services – trainings, short videos presenting the topic within the given scope; other services include tests – tests checking knowledge within the given scope, books – on a specific topic related to trainings, and audio recordings – for example in the form of an audiobook concerning the training topics.
  11. Agreement - an agreement between the User and the Organizer for the provision of electronic services within the meaning of the Act on Providing Services by Electronic Means of July 18, 2002, concluded at the moment of the first Login to the Service.
  12. EY Group Companies – companies indicated at the address https://www.ey.com/pl_pl/dane-spolek.

§2

Preliminary Provisions

  1. These Terms of Service concern the rights and obligations of entities using the internet Service available at the website address www, as well as the rights and obligations of the entity authorized to administer the Service.
  2. The Service operates on the principles set out in these Terms of Service and the provisions of applicable law.
  3. The entity authorized to administer the Service is the Organizer, a member of the global EY network.
  4. The Terms of Service have been made available to the Service Users in a manner that allows them to become acquainted with it free of charge before starting to use the services offered by the entity authorized to administer the Service.
  5. Service Users have the possibility to acquire, reproduce, and record the content of the Terms of Service using the teleinformation system they use.
  6. Every Service User is obliged to familiarize themselves with the provisions of the Terms of Service before starting to use the services offered by the Organizer within the Service. Registration in the Service will be preceded by a question about consenting to comply with the provisions of the Terms of Service. Failure to express consent is equivalent to resigning from registering in the Service.
  7. The Organizer may provide marketing content in the Service, both of the Organizer and other entities, in forms permitted by law.
  8. The User is aware that the Internet network is public and that using services provided electronically may be associated with the risk of acquiring and modifying Users' data by unauthorized persons, therefore Users should apply appropriate technical measures to minimize these risks. In particular, it is advisable for Users to use antivirus programs.
  9. The Organizer makes efforts to ensure that the Service is properly secured, primarily against access by unauthorized persons.

§3

Types and Scope of Services Provided by the Organizer

  1. Through the Service, Users can use the following services provided by the Organizer electronically:
    • access to the Service's resources, i.e. short trainings and video presentations along with the necessary materials to implement the presented topic and scope of the material.
    • access to the Service's resources, i.e. thematic tests, checking the user's knowledge on a specific topic,
    • access to the Service's resources, i.e. audio recordings – for example in the form of an audiobook concerning the training topics,
    • purchase through the Service of books on a specific topic related to trainings and delivery of books to the User at the address indicated by them.
  2. Using the Service's resources and services provided by the Organizer is chargeable.
  3. The Organizer is authorized to organize Trainings for Users.
  4. The content presented by the Organizer in the Service does not constitute an offer within the meaning of the Civil Code Act of April 23, 1964.

§4

Registration/Login in the Service

  1. Any natural person who has reached the age of 18 can be a User of the Service, subject to sec. 2 below. Users who do not have full legal capacity may use the Service only with the consent of their legal representatives.
  2. Natural persons who are employees or associates (regardless of the basis of employment) of enterprises to which audit services are provided by any of the companies being a member of the global EY network may not participate in Trainings organized within the Service.
  3. The condition for obtaining full access to the services provided by the Organizer is the successful completion of the Registration procedure.
  4. The Registration procedure requires the User to take the following actions:
  5. providing data indicated in the registration form.
  6. Resignation from providing personal data of a mandatory nature is equivalent to resigning from using the services offered via the Service.
  7. Personal data referred to in sec. 4 above will be processed in accordance with the provisions of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and §9 of the Terms of Service.
  8. The Organizer may control and verify the correctness of the identification data of Users, indicated in sec. 5 above, which does not mean that it is obliged to do so.
  9. The owner of the Account is the User.
  10. Only the User may use the Account.
  11. The User is responsible for all actions related to using the Password and Login to the Account. The User is obliged to keep the Password and Login necessary to log in to the Account in strict confidence. It is forbidden to share the Password and Login to the Account with anyone. The Password and Login are confidential information, for the User's knowledge only. The User is responsible for choosing a Password that ensures the highest possible level of security against its reproduction by other people or computer programs. It is advisable to change the Password from time to time (e.g. every 30 days).
  12. The User indicating the User's login may not impersonate other Users or the Organizer.

§5

Rights and Obligations of the User

  1. Every User is obliged to use the Service in a manner consistent with the law and good manners, taking into account the respect for personal rights and intellectual property rights of third parties.
  2. The User is obliged to enter data consistent with the factual and legal state.
  3. The User undertakes not to transmit any unlawful content via the Service.
  4. The User is obliged to familiarize themselves with the content of these Terms of Service.
  5. The User is aware of the topic of the Service and what kind and scope of services are offered on it.
  6. The User is entitled to use the Service and services exclusively for their own use. It is not permissible to use the Service's resources and functions for the User's activity that would violate the Organizer's interest.

§6

Trainings and Other Services

  1. The Training takes place in an online format using the Internet.
  2. Participation in the Training should be preceded by registration in the Service, using the online registration form placed on the website www.
  3. The Organizer reserves the right to refuse User participation in the Training in accordance with §4 sec. 2.
  4. The User is required to have an Internet access connection with a transmission speed of at least 1024/256 kb/s.
  5. It is recommended that during the Training, the User's connection is not burdened by other users, which may lead to disturbances and difficulties in communication.
  6. The User's computer equipment must be equipped with an internet browser and speakers or headphones, and optionally a microphone or headphones with a microphone.
  7. The Organizer is not responsible for the improper configuration of the User's computer equipment.
  8. The Organizer is not responsible for cases where the User does not participate in the Training due to any problems on the User's side.
  9. For access to thematic tests, audio recordings, or books, the provisions of this paragraph or the conditions directly indicated in the Service apply.

§7

Fees and Payment Methods

  1. The amount of fees will be indicated and available directly in the Service.
  2. The fee indicated in the Service, on the "Cart" subpage, is given in Polish zlotys (PLN) and constitutes the net price plus VAT at the rate of 23%, which gives a total gross price.
  3. The obligation to pay for the Training is binding at the moment of signing up for a given Training.
  4. The Organizer will issue a VAT invoice for the User, which will be sent in electronic form within the meaning of the provisions of the Act of March 11, 2004, on the tax on goods and services. Electronic invoices will be issued in pdf format and delivered to the User at the email address, to which the User consents. In the case of the User's desire to receive a VAT invoice in paper form, the User will report such a demand to the Organizer at the email address academyofbusiness@pl.ey.com.
  5. The User will make the payment by transfer to the Organizer's bank account indicated on the issued invoice or in the content of the email sent by the Organizer or make the payment in another way indicated in the Service, in accordance with the information on payment methods.

§8

Withdrawal/Termination of the Agreement

  1. In accordance with the applicable provisions of the Consumer Rights Act of May 30, 2014, the User may withdraw from the Agreement within 14 days from the date of its conclusion.
  2. The User may submit a declaration of withdrawal from the Agreement by sending a statement to the Organizer, constituting Annex No. 1 to the Terms of Service. This statement may also be submitted electronically to the Organizer's email address: academyofbusiness@pl.ey.com
  3. The User is not entitled to withdraw from the Agreement in the following situations:
    • if the Organizer has fully performed the service with the User's explicit consent, who was informed before the commencement of the service that after the Organizer fulfills the service, they will lose the right to withdraw from the Agreement, in particular in the case of completing the Training or test before the deadline for withdrawal from the Agreement, with their explicit consent.
    • in the case of concluding an Agreement with the Organizer for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the User's explicit consent before the deadline for withdrawal from the Agreement and after being informed by the Organizer about the loss of the right to withdraw from the Agreement.
  4. The User has the right to terminate the Agreement at any time by sending a request to the Organizer to delete the User's Account from the Service. The request referred to in the preceding sentence may be sent electronically to the Organizer's email address: academyofbusiness@pl.ey.com. The User is authorized to provide the reason for resigning from using the services provided by the Organizer within the Service.
  5. The Organizer is entitled to terminate the Agreement in the case of:
    • conducting by the User promotional – marketing or advertising activities of any products, services, own activity or another person, in particular by sending unsolicited commercial information by the User or sending so-called spam,
    • misleading as to the User's identity,
    • violation by the User of honor and dignity and other rights (in particular personal rights) of third parties,
    • violation by the User of any applicable legal provisions, rules of social coexistence, and good manners,
    • use by the User of information provided in the Service for any purposes contrary to the law,
    • discrimination by the User against third parties, in particular on the basis of gender, age, disability, race, religion, nationality, political beliefs, ethnic origin, creed, sexual orientation,
    • distribution by the User of pornographic content,
    • publishing by the User of information and materials violating the law, good manners or moral norms, offending dignity or violating the personal rights of other people, commonly considered as socially inappropriate, vulgar or violating the basic principles of personal culture,
    • performing by the User any other activities contrary to the law, good manners, or the Terms of Service.
  6. Termination of the Agreement by the Organizer is equivalent to the deletion of the User's Account.
  7. In the event of suspicion of the occurrence of circumstances referred to in sec. 5 points 1)- 9) above, the Organizer is entitled to temporarily deactivate the User's Account to which these suspicions relate, as well as to cease providing in the Service Works/content submitted by them. In the event of confirmation of these suspicions, the Organizer is entitled to terminate the Agreement in accordance with the provisions of this paragraph.

§9

Intellectual Property

  1. All copyright to the Service (both to the computer program and all content posted in the Service by the Organizer), in particular the rights to the Organizer's logo, the appearance of the Service, Trainings conducted in the Service, belong exclusively to the Organizer.
  2. Trademarks published in the Service are protected under the provisions of the Industrial Property Law Act of June 30, 2000, and any use of them by Users or other unauthorized persons without the prior written consent of the Organizer is prohibited.

§10

Liability

  1. In the event of justified suspicions that the content sent by the User via the Service violates applicable legal provisions or the rights/personal rights of third parties, the Organizer reserves the right to remove it from the Service or to refuse to post it in the Service beforehand.
  2. The Organizer informs that in cases provided for by law, it will provide, at the request of the competent court or authority, the information it has about the User covered by this request, including the User's IP addresses from which they logged into the Service.
  3. In the event of receiving unwanted or unnecessary messages (so-called Spam) by the User, the User is asked to inform the Organizer about this fact in order to enable the Organizer to eliminate unwanted activities in this regard.

§11

Technical Requirements Necessary to Use the Service

  1. The condition for the effective conduct of the User's Registration procedure, the creation of an Account by the User, and the use of services provided by the Organizer within the Service is:
    • having access to the Internet by the User,
    • having an individual email account by the User,
    • having one of the following browsers by the User: Firefox, Google Chrome, Internet Explorer, Edge, Safari.
  2. The Organizer is entitled to interruptions or disturbances in the provision of electronic services and making the Service available if the reason is:
    • modernization, modification, maintenance, or expansion of the teleinformation system or software of the Organizer;
    • actions of third parties independent of the Organizer, including force majeure.
  3. The Organizer is not responsible for the lack of possibility or difficulties in using the Service, resulting from reasons on the User's side.

§ 12

Personal Data and Cookies

  1. The administrator of Users' personal data is the Organizer. The Organizer's contact details can be found in § 1 of the Terms of Service.
  2. The recipients of personal data are employees and associates as well as entities supporting the Organizer in its business activity.
  3. Personal data of Users using the Service will be stored for purposes related to access to the Service and the provision of services by the Organizer. The legal basis for the processing of personal data is Article 6(1)(f) of the GDPR, and the Organizer's legitimate interest is the provision of services offered by the Organizer in the Service.
  4. The processed categories of Users' personal data are personal data that come directly from the User (or have been provided on behalf of the User), in particular: first and last name, email address, contact telephone number, correspondence address.
  5. Personal data will be stored and processed until the User requests their deletion or restriction of processing or objects to processing, as well as requests their transfer or for the period of providing services, and after their completion for the period specified in tax law and accounting regulations for the storage of tax and accounting documentation.
  6. The User has the right to access their personal data, rectify, delete or restrict processing, or has the right to object to processing, as well as the right to data portability.
  7. Personal data provided to the Organizer are provided voluntarily. Providing personal data by the User in the registration form is a condition for access to the Service, failure to provide this data will prevent the User from accessing the Service.
  8. The User has the right to lodge a complaint with the supervisory authority regarding the processing of personal data.
  9. Contact to the data protection officer: kontaktdaneosoboweEYPolska@pl.ey.com.
  10. After the provision of services by the Organizer, the User's personal data will be processed for a period of 6 years from the date of completion of the provision of services, and EY undertakes to process them in accordance with the purpose and scope necessary to prove the cooperation undertaken between the parties and for the purpose and scope necessary to defend against potential claims of the User.
  11. In the event of entering personal data into the Service by the User, which does not concern the User or entering the User's personal data by a third party, the User or a third party undertakes on behalf of the Organizer to fulfill the information obligation towards such entities in accordance with sec. 2-10 of this paragraph.
  12. The Service conducted by the Organizer and/or each of its sections may use so-called cookies. Thanks to the "cookies" technology, the Service can store information tags ("identifiers") in the user's browser, which are used only during the User's visit to the Service's pages. "Cookies" are not used to determine the identity of any of the people visiting the Service, but they help to track the general traffic of Users in the Service, to determine the preferred location and language of the Service Recipient, and thus direct them to the appropriate page of the Service.
  13. If the User does not want to receive cookies from the Service, they can enable the option in the browser to be notified about received cookies and decide each time whether to block them. However, it should be remembered that disabling the receipt of "cookies" in the browser may prevent the use of the Service.

§ 13

Complaint Procedure

  1. Every User is authorized to submit complaints and inquiries to the Organizer related to the improper functioning of the Service or the services provided via the Service.
  2. Complaints or inquiries can be sent to the address: Ernst & Young Limited Liability Company Academy of Business sp. k., al. Armii Ludowej 26, 00-609 Warsaw, or submitted electronically by sending their content to the email address: academyofbusiness@pl.ey.com
  3. Users are asked to indicate in the content of the complaint/inquiry the irregularities that caused its submission.
  4. The complaint/inquiry should contain the first and last name of the User submitting it.
  5. Complaints will be considered in the order of their receipt by the Organizer, provided that the Organizer is obliged to consider each complaint within 30 days or in the case of a complaint related to the removal of a defect before the expiry of 14 days from the date of its delivery to the Organizer.
  6. In the case of sending a complaint/inquiry electronically, the User will be informed about the method of considering the complaint electronically, to the email address from which the complaint/inquiry was sent.
  7. The Organizer may ask the User for additional information if it is required for the proper consideration of the complaint. In the event of such a necessity, the User's complaint will be considered within 14 days from the day of providing the Organizer with additional information. If additional information is not provided, the Organizer will consider the complaint to the extent possible based on the original information presented by the User.

§ 14

User Reviews

  1. The Organizer allows the registered User of the Service to post reviews about the Trainings and other resources of the Service that the User has used through the Service.
  2. The posting, storage, and dissemination of reviews by Users in the Service are carried out according to the rules set out in these Terms of Service.
  3. A User review is considered a subjective statement about a particular resource of the Service that the User has used (hereinafter: Review).
  4. Any registered User of the Service who has used a particular resource of the Service can add a Review. Adding a review is optional.
  5. Reviews are posted on all surfaces of the Service designated for posting and disseminating reviews by Users, as well as on the social media portals of EY Academy of Business. The User's Review is disseminated along with their Name.
  6. The User posts a Review in the Service in the designated field using the appropriate rating form available in the Service on the product page, where they should enter the content of their Review and their Name. Rating is possible on a scale from 1 to 5 stars.
  7. The User adding a Review in the Service simultaneously accepts and agrees to comply with the rules of these Terms of Service and acknowledges and agrees that the Reviews posted, stored, and disseminated by the User in the Service can be read free of charge by other people using the Service.
  8. The User should formulate Reviews in a reliable and substantive manner, without using vulgarisms and other words commonly considered offensive. The Review may be written in Polish or English.
  9. It is forbidden to post Reviews that violate the Organizer's interest, contain unlawful content, violate good manners, infringe personal rights, and copyright of third parties. The User bears full responsibility for the statements placed by them in the Service.
  10. Subject to other provisions of the Terms of Service, Reviews posted in the Service should directly concern the reviewed resource of the Service that the User has used and may not contain spam content. The same Review may not be posted by the User multiple times.
  11. A Review submitted by the User will be published after verification by the Organizer of its content's compliance with the rules provided in these Terms of Service and generally applicable legal provisions. In the case of posting a Review that does not meet the requirements, the Organizer may refuse to publish the review or remove it.
  12. The Organizer reserves the right to contact the User who posted the Review at the email address provided by them in the Service.
  13. The Organizer verifies each time whether a given User Review has been posted by a person who has used a particular resource of the Service. Verification is based on the User's first and last name and email address.
  14. The Organizer ensures that Reviews published in the Service come from Users who have used the resources of the Service.
  15. Published Reviews are not sponsored.
  16. The Organizer reserves the right to contact the User who has published a Review on their profile on social media about the Training or other services of the Organizer available in the resources of the Service, in order to obtain the User's consent to share this review in the Service.
  17. The Service User assures that the Review provided by them is original, is the result of their own intellectual work, and does not infringe the copyright of third parties. The Service User is responsible to third parties for the violation of their rights in the event of the untruthfulness of the above statements.
  18. The Organizer reserves the right to share the User's data and the content of their Review with entities authorized to receive them under applicable legal provisions, including the appropriate law enforcement or justice authorities.
  19. The removal of a Review by the User from the Service is possible by sending an appropriate statement to the Organizer with a request to remove the Review. The Organizer will remove the User's Review from the Service within 14 days from the day of receiving the User's statement.
  20. The User may file a complaint with the Organizer in connection with the use of the review-adding service in the Service. The complaint may be submitted according to the rules specified in § 13 of these Terms of Service.

§ 15

Final Provisions

  1. Polish law is applicable for the assessment of rights and obligations arising from the Terms of Service.
  2. The current Terms of Service are available on the website www.
  3. The Organizer is authorized to change the Terms of Service only for valid reasons, in particular due to changes in applicable law or due to changes in the functionality of the Service in order to provide its Users with more convenient conditions for using the services offered by the Organizer.
  4. Using the Service after changing its Terms of Service will be preceded by asking Users to consent to comply with the new content of the Terms of Service.
  5. The current content of the Terms of Service was made available in the Service on November 1, 2023.